Terms of Service

Ordering
Orders can be securely placed on our website. Customer support is available Monday to Friday, 9am – 5pm EST by calling the JDNA offices at 1 877 707 5362 or by emailing info@jdna.ca

Shipping
All orders are dispatched within 4 business days of receipt, assuming inventory is in-stock. Shipping can take anywhere from 7-12 days.

Shipping costs include a $5.00 flat rate plus 10% of the order.

Special considerations for shipping and handling:
• If an item is on back order you will be contacted immediately
• Shipping times are estimates, not guarantees
• Shipping to rural and suburban areas may take longer, such as Canada’s Territories, Alaska and Hawaii.
Refund Policy

All products sold through the JDNA site may be exchanged for the same purchased product, should the product contain any defects such as a missing pieces or a production error. Please contact info@jdna.ca if you experience any problems.